Frequently Asked Questions

The Cloris Murphy Lingerie team is committed to make your shopping Experience fun and enjoyable. Our Customer Service is Available Monday to Sunday please send us an email , and we will get back to you ASAP. We usually answer our e-mails immediately but due to the number of e-mails we receive everyday it might take up to 24 hours for us to answer your request.


Q: Why our prices are so Low compare to other online stores?

A: We keep our expenses very low; we believe that the customer shouldn't pay for any of our business expenses or management. We believe the customer should pay the lowest price and get the best service.


Q: Do you have a Phone # so we can call and ask about an item or a certain service?

A: No, having a phone operator will increase our overheads which force us to increase our prices and that's against our rules, prices should be low. So please send us an email or go to contact us to chat with us with MSN


Q: How can I contact your customer support?

A: You can contact our customer support, we have specialists working around the clock to answer your questions. If you have any question about our products, billing or the status of your order please click My Account


Q: What is the product size? I am looking for a specific size, do you have it?

A: All our products are ONE SIZE ONLY. We DO NOT provide any specific size. Basically, our products are best fit for Small~Medium size lady.


Q: Do you ship Worldwide/ Internationally?

A: We do ship worldwide no matter where is your country on the globe.


Q: How long it take for me to receive my shipment?

A: Please visit our shipping section to view all the options.


Q: How much is shipping for my order? What is the shipping cost?

A: Please visit our shipping section to view all the options.


Q: Does the shipping charge include the import duties, taxes and charges?

A: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up, do not confuse them for additional shipping charges.


Q: I think Cloris Murphy made a mistake on my order. What do I do?

A: As much as we try to be perfect, mistakes do happen. We appreciate it that you let us know when we make a mistake. We can't fix a problem if we do not know about it and we strive for 100% customer satisfaction! Please contact us for any queries.


Q: What is your return policy?

A: If for some reason there is a mistake with your item and it is not as described, please be sure to contact us to resolve the problem. Your satisfaction is guaranteed. We will have our sales representative to follow up your case. If we make any mistakes, we must give you a refund or exchange while you DO NOT need to return the product to us. Please go to the return policy page for details.


Q: How long will it be before I receive a refund?

A: If we have promised you a refund, it should be refunded to your PayPal account within 2 business days.